Terms & Conditions
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' to complete the order.
We accept Visa and Mastercard, all debit cards and Paypal.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule
If we have the items you have ordered in stock, we will ship your goods on the same day as we receive notification of your order wherever possible. If for any reason items that you have ordered are out of stock and we have to order them in, we will notify you via email or telephone to make sure that the lead time is not inconvenient to you.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is included.
Guarantee
We want to make sure that you are always happy with the wines that you've bought from us. Should you find any wines to be faulty, please return the bottle with the contents to us as soon as possible - the next day is always best, so that we can determine the problem with the wine for our records. We will offer either a full refund or another bottle to the same value.
Age Policy
It is against the law to sell alcohol to anyone under 18 years of age. By placing an order with us, you confirm that you are over 18 years of age.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0844 560 7702 or fax us on 0161 480 6456 or write to us at The Wine Cru, Baxall Business Centre, Adswood Road, Stockport, SK3 8LF
Privacy Policy
The Wine Cru does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping basket. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
- Take and fulfill customer orders
- Administer and enhance the site and service
- Only disclose information to third-parties for goods delivery purposes
Intellectual Property
The Wine Cru forbids the unauthorised use of any of its images or copy on other sites or publications. Permission for use must be requested or legal action will be taken.
Refunds & Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
You may cancel your order up to 7 days before delivery date and we will issue a no quibble refund. The refund will be issued within 30 days of the cancellation being made
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